What We Collect and Why It Matters
When you open an account with us, we collect the details you provide during registration — name, contact information, and payment identifiers linked to your chosen method, such as your Touch 'n Go eWallet account reference or Boost wallet ID. We also record transactional data each
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time a deposit or withdrawal is processed through GrabPay, DuitNow, or FPX, so we can verify the movement of funds and resolve any discrepancies quickly. Device and session data — your IP address, browser type, and session timestamps — are logged automatically to maintain account security
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and detect unusual access patterns. We do not sell your personal data to third parties. Data shared with payment processors like Touch 'n Go eWallet or Boost is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type: transactional
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records are kept for as long as required under applicable financial regulations, while marketing preferences are held only until you withdraw consent. Access to your stored data is restricted to authorised personnel and reviewed on a scheduled basis. Where local law permits, you may request a
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copy of your data or ask us to correct inaccurate records by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.